Legal Entity: Core Pilates and Your Coach Caroline are trading names of Tiny Goat Ltd (company number: 16659247), registered in England and Wales. All contracts for services are entered into with Tiny Goat Ltd. For simplicity and client clarity, these Terms refer to “Core Pilates” throughout.

Tiny Goat Ltd (trading as Core Pilates and Your Coach Caroline) has developed and makes available Pilates and related programs to clients (our “Services”).
These Terms and Conditions of Service (“Terms”), as may be amended by us from time to time, apply to the supply of Services and to each client’s use of those Services wherever you (“you” or “the client”) live.

 

1. Compliance with Law

Tiny Goat Ltd complies with The Consumer Rights Act 2015 (the “Code”). We observe the operation of these laws and your rights under them. The Services are offered to you further to these laws.
 

2. Changes to Services and Fees

We reserve the right to change hours of operation, services offered, and all fees and charges at any time, at our sole discretion and without prior notice. Any such changes will be notified through either our newsletter, website, or by email to your last known address.
 

3. Rules and Regulations

You are bound by and must uphold the “Rules and Regulations” which set expectations about your behaviour and conduct. These may be updated at our sole discretion and without prior notice.

 

4. Use of Facilities and Equipment

It is your responsibility to ensure that you correctly operate any facilities or equipment. If in doubt, you must consult a member of staff before use.

 

5. Entire Agreement

You acknowledge that no verbal or written representations outside of this Agreement have been made to induce you to enter into it. All terms in relation to the provision of services are set out in this Agreement.

 

6. Contact Details

You must inform us of any change in your contact details, bank accounts, or credit card details for payment, or any other information relevant to your use of the Services.

 

7. Marketing

You may receive marketing correspondence (newsletters, promotional material, etc.). You may unsubscribe at any time.

 

8. Management Discretion

The Rules, Regulations, and their interpretation are at the sole discretion of management. The current Terms and Conditions are always available at: Core Pilates T&Cs.

 

9. Cooling-Off Period

Unless consumer laws provide a longer period, if you enter into an agreement for a Minimum Term, there is a 14-day Cooling-Off Period starting from the date the agreement is signed. During this period, you may terminate the agreement by giving us written notice.

·       Charges during this period: You will only be responsible for the cost of any services we provide during the Cooling-Off Period.

 

10. Minimum Age

·       Our services are available to clients aged 16 and over.

·       Clients aged 16–17 must have a parent or guardian complete the pre-exercise screening form and provide written consent. Supervision during sessions is recommended but not required.

·       We do not accept clients under 16.

 

11. Cancellation of Direct Debit

·       We may cancel your direct debit if you do not follow the Rules and Regulations, your behaviour is deemed unacceptable, or for any reason management considers appropriate. We reserve the right to refuse future services in such cases.

·       You may cancel your direct debit at any time by giving 4 weeks’ written notice to caroline@core-pilates.co.uk. Your notice must include:

o   Your full name as it appears on the agreement

o   The date you wish the cancellation to take effect (minimum 2 weeks after sending the email)

 

12. Sickness or Incapacity

If you are medically unable to participate, you must provide a certificate from a qualified medical practitioner stating your incapacity. Charges for any services already provided will still apply.

 

13. Bookings and Appointments

·       Private Sessions: Full fee applies if cancelled less than 24 hours before the scheduled session.

·       Group Sessions: No refunds for missed sessions. Membership clients may attend an alternative class within the same month, subject to availability, with 24 hours’ notice required.

 

14. Physical Condition

·       You must complete a pre-exercise screening form and update us on any changes to your health or fitness (including pregnancy).

·       Our advice is not a medical diagnosis or treatment. Always seek professional medical advice if in doubt.

·       Do not use our facilities while suffering from contagious illness, open wounds, or any condition that could risk your safety or others’.

 

15. Assumption of Risk

·       Participation in classes and use of facilities involves physical activity and inherent risks.

·       You warrant that you are physically able to participate and have no medical condition preventing participation.

·       You accept personal responsibility for any injury, illness, or loss that may occur, including risks not known or foreseeable at this time.

 

16. Limitation of Liability

·       To the fullest extent permitted by law, we are not liable for loss, damage, or injury arising from your use of services or facilities, except where caused by gross negligence.

·       We are not responsible for loss, damage, or theft of personal property unless caused by gross negligence.

 

17. Payment Terms

·       Monthly payments are collected via Direct Debit or card payment from your nominated bank account or credit card. Payments may be processed using GoCardless or Stripe, and credit card payments may incur a small processing fee.

·       You are responsible for keeping your payment details up to date. Fees for declined payments and debt recovery costs will be charged to you.

·       We may suspend access until payment is received. Overdue accounts may incur an administration fee.

·       All fees are subject to change as outlined in Section 2.
 

Direct Debit / Card Payment Acknowledgement:

1.     Payments are collected monthly (1st of each month) via GoCardless or Stripe, depending on your chosen method.

2.     Your payment arrangement continues until cancelled with 4 weeks’ written notice.

3.     Declined or failed payments will incur the outstanding amount plus an administration fee.

4.     Payments continue until confirmed cancellation.

5.     By signing a direct debit agreement, you also agree to the applicable GoCardless or Stripe Service Agreement terms.

 

18. Remote Pilates Sessions & Video Recordings

·       Live and pre-recorded online sessions may be recorded.

·       Recordings may be used for:

o   Core Pilates Video Library access for active clients

o   Legal or administrative purposes

o   Promotional purposes (only if you have not opted out in writing)

·       Recordings will not be shared publicly outside of these purposes without your knowledge or consent.

·       When attending virtually, ensure your space is safe, free from hazards, and suitable for exercise.

 

19. Online Pilates Video Library – Usage, Safety & Copyright

Access to the Core Pilates Online Video Library is included for eligible clients. By using the content, you agree to:

·       Use at Your Own Risk: Ensure you are fit and well enough to take part.

·       Follow Instructions Carefully: Exercise safely and in an appropriate space.

·       Medical Conditions: Seek professional advice if you have injury, illness, or doubt suitability.

·       Private Access Only: Videos are exclusively for active clients; do not share login or links.

·       Copyright: Videos are the intellectual property of Core Pilates and must not be copied, downloaded, or redistributed.

 

20. Membership & Pass Options

Monthly Membership

·       Payments: Monthly Direct Debit on the 1st, covering 48 weeks/year.

·       Cancellation: 1 month’s notice by email.

·       Make-Up Sessions: Available within the same month, subject to availability.

·       Missed Sessions: No refunds; make-up sessions encouraged.
 

Six Class Pass

·       Valid 90 days from purchase.

·       24-hour cancellation policy applies; sessions cancelled less than 24 hours in advance count as used.

 

Intro Pass

·       Valid 30 days from purchase.

·       24-hour cancellation policy applies; sessions cancelled less than 24 hours in advance count as used.

 

21. Rules, Conduct & Safety

·       Adhere to the Code of Conduct to maintain a safe environment.

·       Respect others’ wellbeing, comply with safety requirements, and follow signage.

·       Damage to property caused by you or your child will be charged.

·       Wear suitable exercise clothing; return equipment after use.

·       Unacceptable behaviour may result in warnings or termination of access.

 

22. Privacy

·       Tiny Goat Ltd (trading as Core Pilates and Your Coach Caroline) handles personal data in line with our Privacy Policy.

·       Surveillance may be used in common areas.

·       Photos and footage may be used for promotional purposes unless you notify us in writing.

 

23. Pregnancy

·       Please notify instructors if you become pregnant to ensure safe participation.

 

24. Privacy and Security

During or immediately prior to your becoming a client, we may obtain personal information (such as about your health and financial position). Tiny Goat Ltd will only use, disclose, or deal with such information in accordance with its Privacy Policy: Privacy Policy.

For safety and security, surveillance may be used in common areas. You may not record or photograph any person without their authorisation.

We may also take photos and footage of classes for promotional usage, in which you may be visible. By using the services, you consent to these images being used unless you notify us in writing at info@core-pilates.co.uk.

 

Annexure B – GDPR / US Privacy Policy

·       Data Controller: Tiny Goat Ltd (trading as Core Pilates and Your Coach Caroline)

·       Registered in England & Wales, Company number: 16659247

·       Email: info@core-pilates.co.uk
 

How we collect personal information: Directly from you via Client Enrolment Form or online.

Storage: Securely stored for a minimum of 7 years for professional and insurance purposes; securely disposed thereafter.

Sharing: Not shared with third parties except other instructors covering classes to ensure safety and service continuity.

Lawful Basis: Your consent under GDPR. Consent can be withdrawn anytime via info@core-pilates.co.uk.

 

Your rights under data protection law:

·       Right of access – request copies of personal information

·       Right to rectification – correct inaccuracies or incomplete data

·       Right to object to processing – in certain circumstances
 

Requests are free and we respond within 1 month.

Contact:
Caroline Churchill, Director
Tiny Goat Ltd (trading as Core Pilates and Your Coach Caroline)
Email: info@core-pilates.co.uk