Core Pilates (we, us and our), has developed and makes available Pilates and related programs to clients (our Services).

 

These Terms and Conditions of Service (Terms), as may be amended by Core Pilates from time to time, apply to supply of the Services and to each client’s use of those services wherever You, our client, lives.

 

1. Core Pilates complies with The Consumer Rights Act 2015 (the “Code”).  Core Pilates observes the operation of these laws and your rights under them. The services are offered to you further to these laws.

 

2. Core Pilates reserves the right to change hours of operation, services offered and all fees and charges, at any time, at its sole discretion and without prior notice to you.  Any such changes will be notified to you through either a newsletter published from time to time, the website, emailing to your last known address.

 

3. You are bound by and have to uphold the “Rules and Regulations” which set expectations about your behaviour and conduct.  The Rules and Regulations may be changed or updated by Core Pilates at any time at its sole discretion and without prior notice.

 

4. It is your responsibility to ensure that you correctly operate any facilities or equipment.  If you are in doubt as to how to correctly operate or use any facilities or equipment, you must consult a Core Pilates staff member for assistance.

 

5. No one has made any representations (whether verbal or written) to induce you to enter this Agreement and that no verbal agreements or understandings have been made with Core Pilates. All terms in relation to the provision of services are set out in this Agreement.

 

6. You must inform Core Pilates of any change in your contact details, bank accounts or credit card details for payment, or any other information relevant to your use of the services.

 

7. You will receive opt-out marketing correspondence via electronic transmission on a regular basis which may include (but is not limited to) newsletters and promotional material. You may unsubscribe at any time.

 

8. The Rules and Regulations, and the interpretation thereof, are at the sole discretion of management. You should ensure that you are familiar with the current Rules & Regulations and Terms and Conditions which can be found online at https://www.core-pilates.co.uk/terms-and-conditions

 

COOLING-OFF PERIOD

 

9. Except to the extent that consumer laws provide you with more generous cooling off terms, where you have entered into an Agreement for a Minimum Term, there is a fourteen (14) Day Cooling-Off Period that begins on the (Join) date the agreement is signed, during which time you may terminate your agreement by delivering written notice to Core Pilates. The following charges will apply:

(a) The cost of services provided by Core Pilates to you during this Cooling Off Period.

 

MINIMUM AGE

10. Use of Core Pilates is limited to persons who are at least eighteen years of age.

 

11. Clients less than 16 years of age must be supervised by an adult when using the facilities. If you are under 16 years of age, your parent or guardian must complete your pre-exercise screening form.

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CANCELLATION OF YOUR DIRECT DEBIT

12. Your direct debit agreement may be cancelled by Core Pilates if you do not adhere to the Rules and Regulations, your behaviour in Core Pilates is deemed unacceptable, or for any other reason that the management of Core Pilates decides is applicable. Core Pilates reserves the right to refuse future services to you in these circumstances.

 

13. You may cancel your direct debit agreement at any time by giving 4 weeks written notice by email to Core Pilates. Address your email to Caroline@Core-Pilates.co.uk. Your cancellation notice must include the following information:

• Your full name as it appears on the direct debit agreement

• The date you wish your cancellation to take effect. This must be at least 2 weeks after the date you send the email.

 

SICKNESS OR INCAPACITY

14. If you become unable to use the studio facilities by reason of medical/physical incapacity you will need to provide Core Pilates with a medical certificate from a qualified medical practitioner clearly stating that you are unable to exercise.  Any cancellation will include the following charges:

1. The cost of services already provided by Core Pilates.

 

BOOKINGS AND APPOINTMENTS

15. If you are unable to attend a scheduled session booking or appointment, fees may apply.

 

  i) Private Pilates sessions - you will be charged the full fee for the session if you cancel less than 24 hours in advance of the scheduled session start time.

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 ii) Pilates Group Sessions – There are no refunds for missed sessions.  Membership clients can attend another class session within the same month (subject to space availability) – 24 hours advanced notice of cancellation required.  

 

PHYSICAL CONDITION

16. You are required to complete a pre-exercise screening form.  You must notify Core Pilates of any change in your health and fitness (including pregnancy) so that your training regime can be appropriately modified.

 

17. Any advice and/or recommendation by a Core Pilates Teacher is not intended to constitute medical diagnosis or treatment, nor should it be relied on as a suggested course of medical treatment for a particular condition. If you are in doubt, you should obtain medical advice prior to commencing any exercise program.

 

18. You must not use any Core Pilates facilities whilst suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts, sores, or minor infections where there is a risk (however small) to you and other clients, teachers, guests.
 

ASSUMPTION OF RISK

19. You are aware that the use of the premises and its facilities and your participation in Pilates sessions conducted by Core Pilates may involve strenuous activity and special risks.

 

20. You warrant that you are physically able to participate in any sessions or fitness programs, or use any facilities in which you have chosen to participate and have not been advised otherwise by your medical practitioner. You further warrant that you have no pre-existing medical condition that would otherwise prevent you from using the facilities, equipment and/or participating in any sessions or fitness programs.

 

You understand that you will be engaging in activities that may involve risk of personal injury or illness and which may also involve the risk of economic/property loss and damage. You also understand that there may be risks involved that are not known to you or to Core Pilates or may not be foreseen or reasonably foreseeable at this time or at the time of using the studio facilities or participating in the sessions/fitness program. You assume the foregoing risks including risk of any negligence by Core Pilates and its respective owners, directors, officers, employees or agents, and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with the use of studio facilities or participation in classes/fitness programs by you, or any minor/person under your supervision, care or control.

 

LIMITATION OF LIABILITY

23. You hereby release and forever discharge Core Pilates from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses howsoever arising that you may have incurred arising from or in connection with your use of Core Pilates facilities and equipment, or from being on studio premises to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of Core Pilates and its respective owners, directors, officers, employees or agents.

 

24. You agree that Core Pilates will not be liable for any loss, damage or theft of any of your (or your guest’s or children’s) property except where caused by the gross negligence of Core Pilates.  Further, Core Pilates will not be liable for any death, personal injury or illness occurring on studio premises or as a result of use of facilities or equipment, except to the extent that it arises from the gross negligence of Core Pilates and its respective owners, directors, officers, employees or agents.

 

PAYMENT TERMS

25. A monthly Direct Debit may be paid by a nominated bank account or credit card. Payments made by credit card will attract a credit card processing fee.

 

26. Should you fail to inform Core Pilates of changes to your payment details or your payment details are declined when Core Pilates processes a payment, you assume responsibility for fees incurred by the Core Pilates seeking payment to which they are contractually entitled. You also assume all debt recovery costs incurred by the Core Pilates in the event of non-payment for services.

 

27. Should any payments, fees or other debts remain due but unpaid from any source, Core Pilates may suspend your use of the services until all fees and other debts are paid in full. If payment is not received your use of the studio services and facilities may be cancelled.

 

Core Pilates engages the services of a Debt Collection agency to manage client  accounts with an outstanding debt and reserves the right to invoke a reasonable Administration Fee on overdue accounts.

 

28. All fees and charges are subject to Clause 2 of this Agreement. Core Pilates may amend the fees at any time but endeavour to provide reasonable notice to you in the event of changes.

 

29. SPECIFIC ACKNOWLEDGMENTS (All clients undertaking monthly direct debit payments must acknowledge and agree to the following.)

 

   i. Your nominated bank account or credit card is debited every month (1st of the month). Your bank reference will show as ‘GoCardless’.

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   ii. Your direct debit will continue until you cancel your by providing Core Pilates with four (4) weeks written notice.  Your direct debit will then be       cancelled after one (1) further monthly debit cycle.

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   iii. Whenever a payment is declined or returned unpaid, the outstanding amount, together with an Administration Fee will be charged to you.

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   iv. Payments will continue to be debited until the direct debit is cancelled by you in writing. You will be notified of the date the debits will cease       when the cancellation request is received and approved by Core Pilates.

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   v. By signing a direct debit agreement you also agree to GoCardless Service Agreement terms and conditions.

 

REMOTE PILATES SESSIONS (live and pre-recorded online sessions)

30. The terms of this agreement that pertain to class participation apply equally to remote sessions attended by students in their own space.  However, students attending virtually should exercise diligence in considering a suitable space free from obstructions, sharp objects and trip hazards.

 

31. Sessions will be recorded for legal purposes and will not be used for public use without your consent and knowledge.

 

Video Recording & Photography Consent

32. Some classes may be recorded and added to the Core Pilates Video Library, which is accessible to active Core Clients only. These recordings are used to support your ongoing practice and are not shared publicly.

 

MEMBERSHIP & PASS OPTIONS

33. ​The following terms apply in addition to our general Terms & Conditions, depending on the type of booking you choose.  Please read carefully and feel free to get in touch if you have any questions.
 

34. Monthly Membership

• Payments & Billing: Direct Debit payments are taken monthly on the first of the month, resulting in 12 payments per year. 

• Sessions Per Year: Your membership covers 48 weeks of classes per year, with planned breaks already factored into the pricing.  You’ll receive advance notice of non-teaching weeks.

• Cancellation Policy: You can cancel anytime with 1 month’s notice by emailing caroline@core-pilates.co.uk.

• Make-Up Sessions: If you miss your session, you can attend another class session within the same month (subject to availability).  Please contact me in advance to check space availability and book your make-up session.

• No Refunds for Missed Sessions: Payments secure your place, so refunds aren’t given for missed sessions.  However, you can use the make-up session option.

• Class Schedule & Changes: Class times may be adjusted based on demand, but I’ll always keep you informed.

• Payment Security: All Direct Debits are protected by the Direct Debit Guarantee, ensuring safe and secure transactions.

35. Six Class Pass

• Valid for 90 days from the date of purchase.

• Book into any available class (subject to space).

• 24-hour cancellation policy applies – sessions cancelled with less than 24 hours' notice will be counted as used.

36. Intro Pass

• Valid for 30 days from the date of purchase.

• Book into any available class (subject to space).

• 24-hour cancellation policy applies – sessions cancelled with less than 24 hours' notice will be counted as used.

 

ONLINE PILATES VIDEO LIBRARY – USAGE & SAFETY

37. Access to the Core Pilates Online Video Library is included for eligible clients. By using the video content, you agree to the following terms:

• Use at Your Own Risk: You are responsible for ensuring that you are fit and well enough to take part.  By choosing to follow the sessions, you acknowledge that you are doing so at your own risk.

• Follow Instructions Carefully: Please listen to your body, follow the instructions provided in the videos, and only exercise in a safe and appropriate space at home.

• Medical Conditions: If you have an injury, medical condition, or are unsure whether a class is suitable for you, please seek advice before participating.

• Private Access Only: These videos are provided exclusively for active Core Pilates clients. Do not share your login or video links with others.

• Copyright: All video content is the intellectual property of Core Pilates and must not be copied, downloaded, or redistributed in any form.

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RULES AND REGULATIONS

CODE OF CONDUCT

 

You must adhere to the code of conduct to maintain a safe and enjoyable environment. Please respect the wellbeing and safety of each other while on the studio premises and comply with Occupational Health and Safety requirements of the facilities and venues.

 

Any internal signage displayed around the venue should be treated as part of the Rules and Regulations and Code of Conduct. If you are in breach of the Code of Conduct, Core Pilates reserves the right to terminate your access to services and take further action if deemed appropriate.

 

DAMAGE TO PROPERTY

If you (or your child) cause damage to equipment or any property of Core Pilates you will be held liable for damages.

 

DRESS CODE

You must wear comfortable clothing appropriate for exercising.  The clothing should be neither restrictive to your movement nor so baggy that the instructor is unable to see your joints moving.

 

EQUIPMENT

All equipment must be returned to its proper place after use; in all areas of the venue and in all sessions.

 

BEHAVIOR

If your behaviour is deemed unacceptable in the studio, you may receive a written warning and future actions may result in termination of your use of the studio services and facilities.

 

PRIVACY AND SECURITY

 

During or immediately prior to your becoming a client, we may obtain certain personal information (such as about your health and your financial position). Core Pilates will only use, disclose or deal with such information in accordance with its Privacy Policy, which can be provided to you or accessed on the Core Pilates website https://www.core-pilates.co.uk/privacy-policy additionally, for safety and security reasons Core Pilates may use surveillance in common areas. You may not make any recording or take any photograph of any person without the authorisation of that person.

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Core Pilates may take photos and footage of the classes for promotional usage, in which you may be visible.  By using the services and facilities you consent for such images and footage to be used in promotional and other business-related material deemed appropriate unless otherwise advised in writing to info@core-pilates.co.uk

 

PREGNANCY

For your safety, if you become pregnant please let your instructors know before each session.

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ANNEXURE B

PRIVACY POLICY FOR UNITED STATES CLIENTS AND CLIENTS FOR WHOM THE GDPR APPLIES

 

CORE PILATES PRIVACY POLICY

 

Your privacy is very important to us; this policy is to help you understand how Core Pilates store, use and protect your personal data.  Personal data includes information that you provide on our Client Enrolment Form as well as online. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you, usually via our Client Enrolment Form, to ensure that we understand your fitness goals and any contraindications that you may have.  We use the information that you have given us to provide you with a service that meets your needs and expectations as efficiently and effectively as possible.
 

How we store your personal information

All of the information you provide will be stored securely.  We retain your information for a minimum of 7 years, for professional and insurance purposes.  After this time we will dispose of your information securely. 

 

Although we do not share your information with third parties we may share this information with other Pilates teachers if they are covering a class, to ensure that your needs continue to be met and to ensure your safety whilst exercising. 

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is your consent.  By attending a class either in person or online you are deemed to have consented to your data being retained.  You are able to remove your consent at any time.  You can do this by contacting info@Core-Pilates.co.uk

 

Your data protection rights

Under data protection law, you have rights including:

  - Your right of access - You have the right to ask us for copies of your personal information.

  - Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  - Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact Caroline Churchill at Core Pilates by email info@Core-Pilates.co.uk if you wish to make a request.